BOAH 2537/2538 - Conflict Resolution in the Workplace 1 and/or 2 (1.5 credits each)

From Information Systems at Pitt Business

[edit] BOAH 2537 Conflict Resolution in the Workplace 1 - 1.5 credits

Negotiating or bargaining, individually and / or collectively is one tool used to address and resolve conflict in a mutually acceptable and violence-free environment. Collective bargaining is a form of conflict resolution community identified with unionized settings, but it is only one form of union participation in decision making.

To function effectively as a business person, manager, or in any professional capacity, having a command of negotiations involving multiple persons and alternative dispute resolution procedures is critical. Understanding how these procedures operate and how they can improve individual and organizational performance is vital to developing a successful business and professional career.

By the end of this course, students will; (a) understand the theory and practical benefits/costs of conflict resolution techniques; (b) have practiced using these techniques and; (c) have developed a conflict resolution policy and program for an organization (chosen from your current employment or a hypothetical firm.) >Prerequisite: BOAH 2411.

[edit] BOAH 2538 Conflict Resolution in the Workplace 2 - 1.5 credits

A continuation of BOAH 2537. >Prerequisite: BOAH 2537.